Privacy Policy
Effective Date: 01/04/2026
1. Introduction
The Leat Apartments (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (theleatapartments.com) or engage with our student accommodation services.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal data:
a. Information you provide directly
• Full name• Email address
• Phone number
• Date of birth
• University or college details
• Booking and tenancy information
• Emergency contact details
• Payment and billing information
b. Information collected automatically
• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the website
• Cookies and usage data
c. Information from third parties
• References or guarantor details
• Booking agents or university partners
3. How We Use Your Information
We use your information for the following purposes:
• To process accommodation bookings and manage tenancies
• To communicate with you about your application, booking, or stay
• To provide customer support
• To manage payments and billing
• To improve our website and services
• To comply with legal and regulatory obligations
• To ensure safety and security within our accommodation
4. Legal Basis for Processing
We process your personal data based on:
• Performance of a contract (e.g., tenancy agreement)
• Legitimate interests (e.g., improving services, security)
• Legal obligations (e.g., record-keeping, compliance)
• Your consent (e.g., marketing communications, where applicable)
5. Cookies
Our website uses cookies to enhance user experience and analyze site traffic. Cookies may include:
• Essential cookies (for website functionality)
• Analytics cookies (to understand usage patterns)
• Marketing cookies (if applicable)
You can control or disable cookies through your browser settings.
6. Data Sharing
We may share your personal data with:
• Payment processors and financial institutions
• IT service providers and website hosting services
• Maintenance and property management teams
• Legal, regulatory, or law enforcement authorities (when required)
• Universities or booking partners (if relevant to your tenancy)
We do not sell your personal data to third parties.
7. Data Retention
We retain your personal data only for as long as necessary:
• During your tenancy period
• For legal, tax, and compliance requirements
• For legitimate business purposes
After this period, your data will be securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
• Secure servers and encryption
• Access controls and authentication
• Regular monitoring and security updates
Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Under applicable data protection laws (including the UK GDPR), you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)
• Lodge a complaint with a supervisory authority
To exercise your rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
11. International Data Transfers
If your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
Leat Apartments Ltd
Email: info@theleatapartments.com
Phone: 07432 059295
Address: B19 SBC House, Restmor Way, Wallington, Surrey SM6 7AH
You may also complain to the Information Commissioner’s Office, the UK data protection authority.